Interested applicants should send a cover letter, résumé/CV, and contact information for three professional references to email@example.com.
|Reports to:||Manager of Interpretation & Training|
|Job Classification:||Full-Time, Non-Exempt|
|Date Written:||May 4, 2023|
Job Summary and Key Objectives:
The Gallery Host serves a key part of the Visitor Experience team which helps visitors appreciate and understand Telfair Museums’ architecture, collections, and exhibitions. Gallery Hosts are the primary contact for most visitors in the galleries and act as ambassadors for Telfair Museums. Gallery Hosts provide outstanding customer service and create a welcoming, safe, enjoyable, and informative visitor experience. They are expected to provide guests with information about Telfair’s current exhibitions, permanent collections, history, and programming. They assist in wayfinding throughout the Telfair camps and perform some safety and security functions. In this role, Gallery Hosts will interact with the public in the museum galleries and other public spaces. Gallery Hosts are responsible for undergoing training in four visitor-facing areas: visitor orientation, in-gallery experience, collection and exhibition content, and safety and security.
Key Responsibilities and Tasks:
- Enthusiastically engage guests of the museums and eagerly deliver excellent customer service and a positive visitor experience as well as enhancing the guest experience by initiating museum related, educational, and helpful interactions.
- Serve as a main point of contact for guests in the galleries and other public Museum spaces (Children’s Art Museum, theater, second and third floor atriums, etc.). Discuss artists and artwork with visitors, assist visitors with their museum experience, promote relevant programming, troubleshoot, and serve as a liaison to management if necessary.
- Promote museum programs and membership and encourage guests to visit all Telfair Museums’ locations, retail shops, and café.
- Learn provided materials about temporary exhibits, permanent collection, historical information, and programming and be able to competently and accurately share this information, through public speaking, to guests individually or in groups.
- Provide feedback on guest comments or escalate to leadership team when needed. • Verbally communicate with guests using a friendly and helpful tone and demeanor and use non-verbal communication skills such as positive body language (e.g., smiling, eye contact, good posture, etc.) to greet all guests and to encourage interactions.
- Work as a cohesive team with Front Desk Associates, Retail Shop Associates, Historical Interpreters, and Management in order to provide a warm, welcoming, and professional experience for visitors.
- Observe and report potential hazards, accidents, or injuries to guests and staff as required by safety and security protocol.
- Enforce security and safety procedures and protocols in galleries and all public spaces of the museum. Coordinate with security staff, as needed.
- Successfully complete all required ongoing training, including but not limited to: security training, audience engagement, collection training, and visitor orientation.
- Represent Telfair Museums’ brand through polished communication, personal appearance, and professionalism.
- Assist with events and programs as scheduled/needed.
- Perform other duties as assigned.
Minimum Qualifications & Education:
- An interest in American History, art history, fine and decorative arts, and/or architectural history.
- Bachelor’s degree in history, the arts, or related field.
- Excellent verbal and written communication skills.
- Experience in public speaking, lecturing, training, guided tours, or other related experience working with the public.
- Friendly, helpful and courteous; must be enthusiastic about art, history, and the education thereof.
- Ability to work with large groups independently and professionally.
- Ability to problem-solve.
- Flexibility in scheduling and assignments.
- Ability/willingness to work weekend and/or evening shifts.
- Desire to educate visitors about the historical significance of Telfair Museums and its current exhibitions.
- Ability to work with diverse audiences.
- Ability to walk and stand for extended periods of time.
- Ability to climb stairs.
SALARY AND BENEFITS:
Telfair Museums offers a competitive salary and excellent benefits.
Please provide the following as part of your application:
Complete resume, references, and including salary expectations.
A cover letter addressing both your interest in Telfair Museums and your qualifications for this position.
Indicate “Gallery Host” on the subject line of the email or in the body of the cover letter.
Applications in electronic format preferred and accepted at firstname.lastname@example.org.
Mailed applications: Telfair Museums, Attn: HR, PO Box 10081, Savannah, GA 31412.
Telfair Museums offers compelling expressions of visual culture — embracing three unique buildings and three distinct collections that bridge three centuries of art and architecture. The museum develops awareness, understanding, and appreciation of the arts and serves as a dynamic cultural center connecting people of all ages and backgrounds.
Telfair Museums is the oldest public art museum in the South, founded in 1883 through the bequest of prominent local philanthropist Mary Telfair, who left her home and its furnishings to the Georgia Historical Society to be opened as a museum. Today, Telfair Museums consists of three unique buildings: Telfair Academy and the Owens-Thomas House & Slave Quarters, two National Historic Landmark sites built in the early 19th century, and the contemporary Jepson Center for the Arts.
Designed in the Regency style by English architect William Jay, the Telfair Academy houses 19th- and 20th-century American and European art, including paintings, works on paper, sculpture, and decorative arts. Highlights include fine examples of American Impressionism and Ashcan School Realism, with major paintings by Childe Hassam, Frederick Frieseke, Gari Melchers, Robert Henri, George Bellows, and George Luks. The Telfair Academy is also home to Sylvia Shaw Judson’s iconic Bird Girl statue, made famous in the Jack Leigh photograph on the dust jacket of Midnight in the Garden of Good and Evil.
The Owens-Thomas House & Slave Quarters is considered one of the finest examples of English Regency architecture in the country. In addition to the historic house museum and decorative art ranging from the late 18th to the early 19th century, the site includes rare intact urban slave quarters and a lovely parterre garden. The site underwent an award-winning reinterpretation in 2018, providing audiences with a broader understanding of how slavery impacted urban life in and beyond the home.
The Jepson Center, designed by acclaimed architect Moshe Safdie, is devoted to temporary exhibitions and today’s art and home to the Telfair’s Kirk Varnedoe Collection, a cornerstone of the museum’s contemporary holdings. The collection features works on paper by some of the most pivotal artists of the past 50 years, including Jasper Johns, Chuck Close, Roy Lichtenstein, Jeff Koons, Robert Rauschenberg, Frank Stella, and Richard Avedon. Other contemporary artists include Carrie Mae Weems, Helen Levitt, Sam Gilliam, James Brooks, and many notable Georgia artists.
Telfair Museums’ permanent collection of paintings, works on paper, photography, sculpture, and decorative arts contains over 4,500 objects from America, Europe, and Asia, dating primarily from the 18th to 20th centuries. Telfair provides a range of educational initiatives, including youth and family programming, school tour programs, preplanned field trips for Savannah-Chatham County Public Schools fourth and eighth graders, youth classes, and summer camps. Telfair offers adults a variety of virtual and onground classes and workshops, ranging from drawing and painting classes with established local artists to workshops related to current exhibitions and exhibition opening lectures. Telfair (www.telfair.org) welcomes approximately 225,000 visitors each year.