Part-Time/Full-Time Front Line Associate

Job Description:

Date Posted:	October 25, 2022
Classification:	Full-Time & Part-Time, Non-Exempt
Department:	Operations
Reports to:	Visitor Services Manager

Job Summary and Key Objectives:

The Front Desk Associate is responsible for providing full and professional customer service as the first point of contact for visitors at all three Telfair Museum’s locations.  The Front Desk Associate engages visitors by describing our three sites, accurately completing sales transactions for admissions tickets and/or museum memberships.  This position is part-time and includes working at all three sites.  Telfair Museums offers a competitive pay rate and benefits package, including the availability of paid vacation and holiday schedule.

Key Responsibilities and Duties:

• Provide excellent and timely customer service at all three Telfair Museum sites and stores.
• Accurately check in guests of special events, schools, etc.
• With training, utilize full knowledge & professional use of the phone system.
• Gather information from visitors, such as purpose of visit and record accurate demographics.
• Accurately enter and account for all data into the POS system: zip codes, memberships, ticket sales, merchandise, outside tickets, opening and closing, etc.
• Actively sell memberships to all visitors.
• Accept packages and ensure they are delivered to the appropriate person.
• Check phone and email messages at the beginning of each shift.
• Support museum store by directing visitors to the store and working in the store as scheduled.
• Keep front desk work surfaces and counter tops clean, stocked and organized.
• Contact the security console in all emergencies. Direct visitors out of buildings in an emergency. Know our emergency procedures.
• Tear down and reset the desk area for events (Jepson Center and Telfair Academy).
• Receive, secure and label lost and found items per policy.
• Handle guest complaints appropriately; refer to supervisor when necessary.
• Maintain knowledge of Museums exhibitions and programs. Stay updated on the downtown area to better serve our traveling visitors.
• Count and balance cash drawer at the end of day, complete bank deposit and change order and submit standard end of day (EOD) reports timely and accurately.
• Assist with restocking, unpacking, straightening merchandise and maintaining the appearance of the sales floor.
• Package items for shipment; complete shipping procedures.
• Assist with shop opening and closing procedures.
• Other duties as assigned.

Minimum Skills and Education

• High School Diploma or GED; ability to read, write, speak, and understand the English language.
• Must have advanced knowledge of Microsoft Office; ability to operate a computer and become proficient in software programs.
• Ability to handle stressful situations and deadlines.
• Excellent verbal and written communication skills.
  Proven ability to multi-task and work with diverse groups of people.
• Ability to handle problematic situations using proper judgment while maintaining guest relationships.
• Excellent organizational skills, efficient time management and effective resource usage.
• Proven ability to foster effective working relationships with volunteers and staff.
• Display a friendly, professional, positive demeanor, with a pleasant and welcoming attitude and approach with customers.
• Demonstrate accurate basic clerical, organizational and basic data entry skills.
• Ability to make independent decisions and remain calm during emergency situations.
• Basic math skills; ability to handle money and make change accurately.
• Ability to work evenings, weekends and some holidays; some late hours.
• Ability to be on at work consistently on time.
• Effective interpersonal skills with the ability to work with all levels of Museum stakeholders including Board members, museum staff, donors, members, child and adult patrons, community, local businesses and others.

PHYSICAL REQUIREMENTS (Carrying, lifting, walking, sitting, reaching, standing, etc.)

• Ability to walk and stand for extended periods of time.
  Works in front-line areas as well as office areas and throughout the facility and its premises when needed.
• Moves intermittently during working hours; walking, standing, stooping, sitting, climbing stairs
• Works beyond normal working hours, weekends and holidays, and on other shifts as necessary.
• Must be able to push, pull, move, and/or lift a minimum of 25 pounds to a minimum height of 5 feet and be able to push, pull, move, and/or carry such weight a minimum distance of 50 feet.

Please provide the following as part of your application

• Complete resume, references and including salary expectations.
• A cover letter addressing both your interest in Telfair Museums and your qualifications for this position.

Application

• Indicate “Front Line Associate” on the subject line of the email or in the body of the cover letter
• Applications in electronic format preferred, and accepted at hr@telfair.org.
• Mailed applications: Telfair Museums, Attn: HR, PO Box 10081, Savannah, GA 31412.