|Date Posted:||March 22, 2021|
|Reports to:||Director of Visitor and Retail Operations|
Scope of Position:
The Front Desk Associate is responsible for providing full and professional customer service as the first point of contact for visitors at all three Telfair Museum’s locations. The Front Desk Associate engages visitors by describing our three sites, accurately completing sales transactions for admissions tickets and/or museum memberships. This position is full-time and includes working at all three sites. Telfair Museums offers a competitive pay rate and benefits package, including the availability of health, dental, vision, and life insurance, as well as a generous paid vacation and holiday schedule.
Essential Duties and Responsibilities
- Provide excellent and timely customer service at all three Telfair Museum sites and stores.
- Accurately check in guests of special events, schools, etc.
With training, utilize full knowledge & professional use of the phone system.
- Gather information from visitors, such as purpose of visit and record accurate demographics.
- Accurately enter and account for all data into the POS system: zip codes, memberships, ticket sales, merchandise, outside tickets, opening and closing, etc.
- Actively sell memberships to all visitors.
- Accept packages and ensure they are delivered to the appropriate person.
- Check phone and email messages at the beginning of each shift.
Support museum store by directing visitors to the store and working in the store as scheduled.
- Keep front desk work surfaces and counter tops clean, stocked and organized.
- Contact the security console in all emergencies. Direct visitors out of buildings in an emergency. Know our emergency procedures.
- Tear down and reset the desk area for events (Jepson Center and Telfair Academy).
- Receive, secure and label lost and found items per policy.
Handle guest complaints appropriately; refer to supervisor when necessary.
- Maintain knowledge of Museums exhibitions and programs. Stay updated on the downtown area to better serve our traveling visitors.
- Count and balance cash drawer at the end of day, complete bank deposit and change order and submit standard end of day (EOD) reports timely and accurately.
- Assist with restocking, unpacking, straightening merchandise and maintaining the appearance of the sales floor.
- Package items for shipment; complete shipping procedures.
- Assist with shop opening and closing procedures.
Other duties as assigned.
Minimum Skills and Education
- High School Diploma or GED; ability to read, write, speak, and understand the English language.
- Must have advanced knowledge of Microsoft Office; ability to operate a computer and become proficient in software programs.
- Ability to handle stressful situations and deadlines.
- Excellent verbal and written communication skills.
Proven ability to multi-task and work with diverse groups of people.
- Ability to handle problematic situations using proper judgment while maintaining guest relationships.
- Excellent organizational skills, efficient time management and effective resource usage.
- Proven ability to foster effective working relationships with volunteers and staff.
- Display a friendly, professional, positive demeanor, with a pleasant and welcoming attitude and approach with customers.
Demonstrate accurate basic clerical, organizational and basic data entry skills.
- Ability to make independent decisions and remain calm during emergency situations.
- Basic math skills; ability to handle money and make change accurately.
- Ability to work evenings, weekends and some holidays; some late hours.
- Ability to be on at work consistently on time.
- Effective interpersonal skills with the ability to work with all levels of Museum stakeholders including Board members, museum staff, donors, members, child and adult patrons, community, local businesses and others.
PHYSICAL REQUIREMENTS (Carrying, lifting, walking, sitting, reaching, standing, etc.)
- Ability to walk and stand for extended periods of time.
Works in front-line areas as well as office areas and throughout the facility and its premises when needed.
- Moves intermittently during working hours; walking, standing, stooping, sitting, climbing stairs
- Works beyond normal working hours, weekends and holidays, and on other shifts as necessary.
- Must be able to push, pull, move, and/or lift a minimum of 25 pounds to a minimum height of 5 feet and be able to push, pull, move, and/or carry such weight a minimum distance of 50 feet.
SALARY AND BENEFITS
- Telfair Museums offers a competitive salary and excellent benefits.
Please provide the following as part of your application
- Complete resume, references and including salary expectations.
- A cover letter addressing both your interest in Telfair Museums and your qualifications for this position.
- Indicate “Front Desk Associate” on the subject line of the email or in the body of the cover letter
- Applications in electronic format preferred, and accepted at firstname.lastname@example.org.
- Mailed applications: Telfair Museums, Attn: HR, PO Box 10081, Savannah, GA 31412.
Telfair Museums offers compelling expressions of visual culture — embracing three unique buildings and three distinct collections that bridge three centuries of art and architecture. The museum develops awareness, understanding, and appreciation of the arts and serves as a dynamic cultural center connecting people of all ages and backgrounds.
Telfair Museums is the oldest public art museum in the South, founded in 1883 through the bequest of prominent local philanthropist Mary Telfair, who left her home and its furnishings to the Georgia Historical Society to be opened as a museum. Today, Telfair Museums consists of three unique buildings: Telfair Academy and the Owens-Thomas House & Slave Quarters, two National Historic Landmark sites built in the early 19th century, and the contemporary Jepson Center for the Arts.
Designed in the Regency style by English architect William Jay, the Telfair Academy houses 19th- and 20th-century American and European art, including paintings, works on paper, sculpture, and decorative arts. Highlights include fine examples of American Impressionism and Ashcan School Realism, with major paintings by Childe Hassam, Frederick Frieseke, Gari Melchers, Robert Henri, George Bellows, and George Luks. The Telfair Academy is also home to Sylvia Shaw Judson’s iconic Bird Girl statue, made famous in the Jack Leigh photograph on the dust jacket of Midnight in the Garden of Good and Evil.
The Owens-Thomas House & Slave Quarters is considered one of the finest examples of English Regency architecture in the country. In addition to the historic house museum and decorative art ranging from the late 18th to the early 19th century, the site includes rare intact urban slave quarters and a lovely parterre garden. The site underwent an award-winning reinterpretation in 2018, providing audiences with a broader understanding of how slavery impacted urban life in and beyond the home.
The Jepson Center, designed by acclaimed architect Moshe Safdie, is devoted to temporary exhibitions and today’s art and home to the Telfair’s Kirk Varnedoe Collection, a cornerstone of the museum’s contemporary holdings. The collection features works on paper by some of the most pivotal artists of the past 50 years, including Jasper Johns, Chuck Close, Roy Lichtenstein, Jeff Koons, Robert Rauschenberg, Frank Stella, and Richard Avedon. Other contemporary artists include Carrie Mae Weems, Helen Levitt, Sam Gilliam, James Brooks, and many notable Georgia artists.
Telfair Museums’ permanent collection of paintings, works on paper, photography, sculpture, and decorative arts contains over 4,500 objects from America, Europe, and Asia, dating primarily from the 18th to 20th centuries. Telfair provides a range of educational initiatives, including youth and family programming, school tour programs, preplanned field trips for Savannah-Chatham County Public Schools fourth and eighth graders, youth classes, and summer camps. Telfair offers adults a variety of virtual and onground classes and workshops, ranging from drawing and painting classes with established local artists to workshops related to current exhibitions and exhibition opening lectures. Telfair (www.telfair.org) welcomes approximately 225,000 visitors each year.