|Position:||Art Tour and Docent Program Coordinator|
|Reports to:||Sr. Curator of Education|
|Job Classification:||Full-Time, Exempt|
Job Summary and Key Objectives:
The School and Docent Program Coordinator manages the development, scheduling, and implementation of in-house educational art tours and related programs at Telfair Museums’ Telfair Academy and the Jepson Center. This position acts as a public interface for the Education Department regarding all docent-led tours. This position is responsible for scheduling all docent-led tours, coordinating docents and education volunteers, evaluating docents, delivering tours as needed, and developing curriculum guides and resources for educators. The Coordinator also provides administrative assistance for visiting speakers and lecture programs.
Key Responsibilities and Tasks
- Act as a liaison with schools, educators, community groups and other target audiences to arrange educational art–focused tours at the Jepson Center and Telfair Academy.
- Deliver tours and other programs as needed.
- Prepare to lead tours for diverse audiences of all age levels.
- Apply and inform docents of best practices for curriculum-based school program development, delivery, and evaluation.
- Research and develop art tour programs in consultation with the Senior Curator.
- Write or assist in development of curriculum guides and tour plans for school programs; update as needed.
- Provide administrative support for adult lecture programs including logistics for speakers for lecture programs, and staff/docent training.
- Collaborate with Education staff to develop and implement ongoing education programs including Free Family Days and Art Start Thursdays.
- Participate in planning to improve visitor experience.
- Attend weekly Education staff meetings, monthly full staff meetings, and curatorial planning meetings.
- Interact with the public to take school, youth, and education group tour reservations and payment by phone and e-mail.
- Maintain schedule for docent-led daily tours and coordinate school tour programs at the Jepson Center and Telfair Academy.
- Schedule volunteer docents to deliver school tours, group tours, and daily tours.
- Coordinate with Group Sales Manager to schedule requested tours.
- Coordinate with Owens Thomas House & Slave Quarters staff for three-site tours.
- Coordinate with SCCPSS Art Curriculum Specialist to plan and schedule 4th-grade tour program.
- Coordinate with schools for Head Start program.
- Schedule docents for Art Start program.
- Collaborate with the Senior Curator to organize training for educators at the Jepson Center and Telfair Academy.
- Greet visiting groups upon arrival/ assist front desk, accepting group tour payment if needed.
- Track numbers of tours, students, and income generated from tours using the Altru System.
- Communicate with docents, front desk, and security about group visits.
Volunteers and Docents:
- Accept volunteer applications and conduct preliminary interviews with prospective docents and volunteers.
- Coordinate with Human Resources for docent and volunteer background screenings.
- Coordinate with other departments for volunteer needs.
- Maintain a pool of volunteers for education program and support needs.
- Manage education volunteers and docents.
- Staff liaison to Docent Council.
- Organize annual new docent training and exhibition trainings for docents.
- Plan annual docent graduation/recognition event.
- Coordinate docent recruitment with marketing.
- Maintain the docent manual and resources on collections and special exhibitions.
- Keep up-to-date records of docent contact information and volunteer hours.
- Directly observe and evaluate volunteers and docents on a regular basis.
Education and Skills Required:
- Bachelor’s degree in Art Education, Art History or Museum Studies/Education, Master’s degree a plus
Two years of experience in education or volunteer management preferred.
- Excellent oral and written communications skills; excellent interpersonal skills.
- Proficient in technology and computers and software, i.e., Microsoft Word, Excel, Outlook, PowerPoint; Blackbaud Altru a plus.
- Ability to handle diverse groups.
- Ability to calmly and professionally handle stressful situations and customer complaints.
- Ability to multi-task; function in a rapidly changing work environment.
- Exhibit professional manner and dress at all times.
- Desire to educate visitors about the historical significance of Telfair Museums.
- Work as a team player.
- Ability to work occasional evening or weekend hours for tours or education events.
- Walking, sitting, standing, stooping, bending, and reaching
- Climbing stairs; use a small ladder or step stool on occasion
- Ability to lift and carry up to 15 lbs
- Ability to set up and break down tables and chairs for events
In keeping with best practices, Telfair Museums does not accept unsolicited resumes or applications. When you apply, your application/resumé will be carefully reviewed in terms of the requirements for the position. Applicants identified as the most qualified will be contacted by the department manager for an interview. If you are not notified by the department manager, you will know we have selected another candidate for the position. Please continue to visit our Job Opportunities web page for an up-to-date list of employment opportunities.